Free Reputation Audit

Building More Trust, Convert More Leads, Make More Sales

FREE REPUTATION AUDIT

What you get..

A report that audits your business reputation which you can then use to encourage more positive reviews which builds trust, authority and more sales.

Why Do A Reputation Audit?

Given today’s competitive sales and marketing landscape, a positive brand reputation is essential to improve recognition among potential customers.

A business’s brand reputation stands on three critical elements: resonance, differentiation and credibility. While a business can control some parts of these elements via the brand messaging it puts out, ultimately, factors such as customer reviews and market conversation are out of the business’s control and will contribute heavily to the brand reputation.

A reputation audit will help business owners understand how buyers perceive the business and how the marketing strategy should be updated or improved.

I am very excited to share a review for the magnificent insight, service and results that I am experiencing since working with Divergent Media. My site is amazing and delivering fabulous results, the ongoing support is truly ‘above and beyond’ and I am continually being introduced to industry trends to keep me ahead of the game. I am beyond thrilled. Thank you.

Michelle Reinhardt - Massage Therapist & Healer

Many sources create a brand’s reputation.

Getting positive feedback, responding to trends, being aware of competitors, gleaning audience insights, and establishing relationships with customers each play a role in building a good reputation for a company.

Gathering and analyzing this information is essential for growing and managing your online reputation.

With a reputation audit, you can:

Analyze customer relationships with the company. You will identify positive and negative comments about the brand in general as well as sentiment toward various specific criteria such as price, quality, and services. This helps you work out your customer’s pain points.

Identify problems with business processes. For example, customers refusing to order again because a delivery person was rude.

Identify new audience groups.

Compare your brand to the competition.

Analyze market leaders and outline development points for the brand.

Identify user insights in order to improve products and prepare a content strategy or change brand positioning.

Conduct market analysis before launching a new product and perhaps even predict emerging trends.

Free Reputation Audit

Building More Trust, Convert More Leads, Make More Sales

Hanna Groves

Digital Marketing Specialist

Hi, I’m Hanna Groves

Hanna Groves is the founder and owner of Divergent Media. With 10 years of marketing experience, her passion is to help small and medium businesses to increase their sales and leads and ultimately grow their business.

We've all experienced turbulent times from one cause or another. Hanna's holistic approach to marketing includes diversifying income streams and optimising conversion to ensure growth through challenging times.

Free Reputation Audit Request

Business Name *

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TESTIMONIALS

They say about us...

Several months ago I decided that I needed to find ways to market my business better and went looking to see what and how I could do this, I ran across a lady by the name of Hanna Groves, as it turns out Hanna does so many wonderful things with the internet and marketing. I got to know Hanna over some weeks and talked to her about how I could improve the profile of my company in the market, we started with simple things flyers etc and from there Hanna has done some simply wonderful work for me and shown me how her professionalism and talent in marketing through web design, social media etc could help and improve the profile of my business. Because the industry I work in is so unique I thought it would make it hard to market myself but Hanna has shown me that someone with the talents nothing is hard and she loves a good challenge (and I have provided that). I truly would highly recommend Hanna to anyone thinking of anything with web design, digital marketing, social media etc Hanna is an amazingly talented lady that would be a great asset to anyone’s business.

Bill Cleary

Owner - Mackay Drug Testing Services

FAQ

Are the audits created by a software?

No. We conduct a manual review and compile a report for you to use as you see fit. This ensures high accuracy.

How long does it take to receive my audit?

1-2 business days. As we manually check your business reputation, we will require a short amount of time to do this.

Can I speak with someone about my audit?

Absolutely! The Team at Divergent Media would be more than happy to help you with your audit.

How do I deal with negative reviews?

The short answer is to respond. We have a number of templates to assist. Please contact us for access to the templates.

Should I respond to positive reviews?

Yes. Use this opportunity to personally engage with your customer within 1-3 business days.

What happens next?

Simply complete the form (this page and the next page) and your Free Reputation Audit will be emailed to you.